Privacy Policy

• Order information — Name, shipping/billing address, email, phone, and payment details when you place an order.
• Account & newsletter — Email and name when you sign up for an account or subscribe to our mailing list.
• Analytics data — Browser type, IP address, pages visited, and referral source via cookies and analytics tools.
• Communications — Information provided when you contact us via email or our contact form.

• Process and fulfil orders, including dispatching via Amazon Multi-Channel Fulfilment (MCF).
• Send order confirmations, shipping updates, and delivery notifications.
• Send marketing emails where you have subscribed or consented.
• Improve our website and customer experience through analytics.
• Respond to enquiries and provide customer support.
• Comply with legal and regulatory obligations.

We do not sell your personal information. We share it only as necessary with:

• Amazon Fulfilment (MCF) — Shipping details shared solely for order fulfilment.
• Payment processors — To process transactions securely.
• Email service providers — To send transactional and marketing emails.
• Analytics providers — Such as Google Analytics, to understand website usage.
• Legal authorities — Where required by law or court order.

We use cookies to enhance your browsing experience and collect analytics data. You can control cookie settings through your browser. Disabling certain cookies may affect website functionality.

• Access the personal information we hold about you.
• Request correction of inaccurate or out-of-date information.
• Request deletion, subject to legal obligations.
• Opt out of marketing communications at any time by clicking “unsubscribe” or contacting us directly.

We implement reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse, or alteration. No internet transmission is completely secure.

We retain personal information for as long as necessary to fulfil the purposes in this policy, or as required by law.

Some third-party providers — including Amazon and analytics services — may process your data outside Australia. We take steps to ensure compliance with applicable privacy laws.

For questions or requests regarding this Privacy Policy, contact Gleamax Pty Ltd at privacy@gleamax.com.au.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.